Privacy Policy – Insura

Welcome to Insura, an insurance CRM platform developed and operated by Triosphere Tech Pvt Ltd (“we”, “our”, or “us”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, transparent, and responsible manner.

This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our CRM platform for insurance management and client communication. It also explains your rights under applicable law, including India’s Digital Personal Data Protection Act, 2023 (DPDP Act).

By accessing or using Insura, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the platform.

a. Personal Information

• Full name and business name
• Email address and phone number
• Business or agency details (including agency code, insurer tie-ups)
• IRDAI licence or registration details (if applicable)
• Client data entered by you including client names, contact details, family details, vehicle information, and policy information

b. Automatically Collected Information

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and usage patterns
• Session identifiers and access logs

c. Client Data Responsibility

As an insurance agent using Insura, you act as the Data Fiduciary for your clients’ data. Insura acts as a Data Processor on your behalf. You are responsible for obtaining appropriate consent from your clients before entering their data.

Insura integrates with Meta’s WhatsApp Business API to enable communication between insurance agents and their clients.

What We Access

• Customer phone numbers
• Message content and delivery status
• Timestamps

Purpose of Access

• Send renewal reminders and expiry notifications
• Send premium alerts and grace period warnings
• Provide support communication

Privacy Commitments

• No access to personal WhatsApp chats outside Insura
• No use of data for advertising
• No selling or sharing of WhatsApp data
• Processing only for service delivery
• Agents must obtain customer consent

• Provide and improve services
• Enable agent-client communication
• Send notifications and reminders
• Generate reports and insights
• Maintain security and prevent fraud
• Comply with legal requirements

• Encrypted secure servers
• Authentication-based access control
• Role-based permissions
• Regular security monitoring

While we follow industry standards, no system is completely secure.

We do not sell, rent, or trade your data.

• With Meta (WhatsApp) for messaging
• With infrastructure providers
• When required by law

• Obtain valid client consent
• Ensure awareness of communication
• Avoid unnecessary sensitive data
• Do not contact non-consenting individuals

• Access your data
• Correct inaccurate data
• Request deletion
• Withdraw consent

We respond within 30 days.

• Data retained during active subscription
• Up to 36 months after closure
• WhatsApp logs up to 12 months
• Deletion within 30 days upon request

• Essential cookies
• Analytics cookies
• Preference cookies

No advertising cookies used.

Includes WhatsApp API, cloud providers, and analytics tools. These operate under their own policies.

• Minimal data collection
• Lawful processing
• Security safeguards
• User rights support

Insura is provided “as available”. We are not liable for indirect damages or losses beyond our control.

Updates will be posted with revised dates. Continued use implies acceptance.